Last Updated: January 2025
At ToolyGenius.com, operated by WHATECH MOBILE CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please read this policy carefully to understand your rights and our procedures.
Return eligible items within 30 days of delivery
Get your money back for eligible returns
Simple steps to return your items
To be eligible for a return, your item must meet the following conditions:
Tip: We recommend keeping your original packaging until you are satisfied with your purchase, as items returned without original packaging may not be eligible for a full refund.
The following items are NOT eligible for return or refund:
Follow these simple steps to initiate a return:
Email us at support@toolygenius.com with your order number, the item(s) you wish to return, and the reason for your return. Our team will respond within 48 business hours.
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions via email. Do not ship items without an RMA number.
Pack the item in its original packaging with all accessories, manuals, and tags. Include a copy of your order confirmation and the RMA number inside the package.
Ship the package to the return address provided in your RMA email. We recommend using a trackable shipping method and keeping your tracking number for reference.
Once we receive and inspect your return, we will process your refund within 5-10 business days. You will receive an email confirmation when your refund is issued.
Refund Method:
Refund Amount:
| Return Reason | Product Refund | Shipping Refund |
|---|---|---|
| Defective or Damaged Item | Full Refund | Full Refund |
| Wrong Item Received | Full Refund | Full Refund |
| Item Not as Described | Full Refund | Full Refund |
| Change of Mind | Full Refund | Not Refunded |
| No Longer Needed | Full Refund | Not Refunded |
| Opened/Used Item (if accepted) | Partial Refund | Not Refunded |
Note: Original shipping costs are non-refundable for returns due to change of mind or other customer-initiated reasons. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
If you receive a damaged or defective item, please follow these steps:
Our Commitment: For defective or damaged items caused by shipping or manufacturing defects, we will cover all return shipping costs and expedite your replacement or refund.
If you received an incorrect item:
We currently do not offer direct exchanges. If you need a different size, color, or product:
This ensures you receive your new item as quickly as possible without waiting for the return to be processed first.
Before Shipment:
After Shipment:
Customer Responsibility:
Our Responsibility:
If you haven't received your refund within the expected timeframe:
For international orders:
Important: Please mark return packages as "Returned Goods" to avoid additional customs charges. We are not responsible for any customs fees incurred on return shipments.
| Stage | Timeline |
|---|---|
| Return Request Approval | 1-2 business days |
| Item Inspection (after receipt) | 2-3 business days |
| Refund Processing | 3-5 business days |
| Bank/Credit Card Processing | 5-10 business days |
| Total Estimated Time | 10-20 business days |
We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page. The "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us: