Find answers to common questions about orders, shipping, returns, and more
Placing an order is easy! Simply:
You'll receive an order confirmation email shortly after.
We accept the following payment methods:
All transactions are securely processed and encrypted for your protection.
Yes, absolutely! We take security very seriously. Our website uses SSL encryption to protect your personal and payment information. We partner with trusted payment processors that are PCI-DSS compliant, ensuring your data is handled securely. We never store your full credit card details on our servers.
You can request to modify or cancel your order within 24 hours of placing it, provided it hasn't been shipped yet. Please contact us immediately at support@toolygenius.com with your order number. Once an order has been shipped, it cannot be cancelled, but you can return it according to our return policy.
Payment can be declined for several reasons:
Please verify your details and try again, or contact your bank if the issue persists.
Yes! You'll receive an order confirmation email immediately after your purchase is complete. This email contains your order number, order details, and estimated delivery time. If you don't receive it within a few minutes, please check your spam/junk folder or contact our support team.
We ship to most countries worldwide including the United States, Canada, United Kingdom, Australia, European Union countries, and many more. If you're unsure whether we ship to your country, please check during checkout or contact our customer support.
Shipping times vary by location:
Please note that these are estimates and actual delivery times may vary. See our Shipping Policy for more details.
Shipping costs depend on your location and chosen shipping method:
The exact shipping cost will be calculated at checkout based on your delivery address.
Once your order ships, you'll receive an email with your tracking number. You can:
Tracking information typically updates within 24-48 hours after shipment.
International orders may be subject to customs duties, taxes, and import fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information about potential charges.
If your package is lost or arrives damaged:
Please email support@toolygenius.com with your order number and details.
We offer a 30-day return policy. To be eligible for a return:
For complete details, please see our Refund & Return Policy.
To initiate a return:
After we receive and inspect your return:
Total time: approximately 10-20 business days. Refunds are issued to your original payment method.
The following items are non-returnable:
Return shipping costs depend on the reason for return:
We recommend using a trackable shipping method to ensure your return reaches us safely.
We currently do not offer direct exchanges. If you need a different item, please:
This ensures you receive your new item as quickly as possible.
Yes! We carefully select all products to ensure they meet our quality standards. We work directly with manufacturers and trusted suppliers to bring you reliable home, garden, DIY, and kitchen products. We stand behind every product we sell with our satisfaction guarantee.
We strive to display products as accurately as possible. However, please note that:
If you receive a product that significantly differs from its description, please contact us.
Warranty coverage varies by product and manufacturer. Some products include manufacturer warranties, which will be noted in the product description. Additionally, all products are covered by our 30-day return policy if they are defective or don't meet your expectations. For specific warranty information, please check the product page or contact us.
Product availability is shown on each product page. If an item is out of stock, you'll see an "Out of Stock" notice. You can sign up for email notifications to be alerted when the item becomes available again. If you're able to add an item to your cart, it's currently in stock.
We're always looking to expand our product selection! If there's a specific product you'd like us to carry, please email us at support@toolygenius.com with your suggestion. We can't guarantee we'll add every requested item, but we value your feedback and consider all suggestions.
No, you can checkout as a guest without creating an account. However, creating an account offers benefits like:
To reset your password:
If you don't receive the email, check your spam folder or contact support.
We take your privacy seriously and implement multiple security measures:
For more details, please read our Privacy Policy.
You can unsubscribe from marketing emails at any time by:
Please note that you'll still receive transactional emails about your orders.
Yes, you have the right to request deletion of your account and personal data. To delete your account, please email us at support@toolygenius.com with the subject "Account Deletion Request." We'll process your request within 30 days. Note that some data may be retained for legal or accounting purposes.
Can't find the answer you're looking for? Our friendly customer support team is here to help!