Enter your order details below to check the status of your shipment
Enter your order number and email address to track your package
Follow these simple steps to track your order:
Your order number can be found in your order confirmation email. It starts with "TG-" followed by numbers.
Enter your order number and the email address you used when placing the order in the form above.
Once submitted, you'll see the current status of your order and a link to track your shipment with the carrier.
Note: Tracking information may take 24-48 hours to update after your order has been shipped. If tracking shows no updates for an extended period, please contact our customer support.
If you have your tracking number, you can track your package directly on the carrier's website:
Here's what each order status means:
Your order has been received and payment has been processed successfully.
Your order is being prepared and packed for shipment. This usually takes 1-3 business days.
Your order has been dispatched and is on its way. You'll receive a tracking number via email.
Your package is currently being transported by the shipping carrier to your location.
Your package has been delivered to your shipping address. Enjoy your purchase!
Your order number is included in the order confirmation email sent to you after purchase. It starts with "TG-" followed by numbers. You can also find it in your account order history if you created an account during checkout.
Tracking information typically takes 24-48 hours to update after shipment. If your tracking number still doesn't work after this period, please contact our customer support team for assistance.
International shipments may experience delays in tracking updates, especially during customs clearance. If there's no update for more than 7 days, please contact our support team and we'll investigate with the carrier.
Address changes can only be made before your order is shipped. Once shipped, we cannot modify the delivery address. Please contact us immediately at support@toolygenius.com if you need to change your address.
First, check with neighbors, family members, or your building management. Sometimes packages are left in safe places or with neighbors. If you still can't locate it, contact us within 7 days and we'll work with the carrier to resolve the issue.
If you have any questions about your order or need assistance with tracking, please don't hesitate to contact us: